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My terms

Terms and Conditions for Training courses, CPD courses and Retreats with My Mindful Counsellor, Dee Rooney

Booking and cancellations

I can only hold a provisional space on a course, retreat or appointment for 7 days unless a deposit is paid.
To secure any appointments payments are required in full. They are non-refundable and non-transferable unless cancelled within 24 hours. If you need to change an appointment, you must notify me by phone, text or email and ensure you have had a reply from me. I will reschedule as soon as there is space.

Retreats
To secure a place on a retreat, £100 deposit is required. This deposit is non-refundable and non-transferable.
In the case of Retreats the balance of payments must be paid at least eight weeks (56 days) before the start of the course unless advised otherwise. If payment is not received your space may be cancelled and we are unable to return deposit payments.
If for some reason you begin a retreat or training course and cannot finish for whatever reason we will not be able to refund your fees.
With regard retreats, I cannot accept liability for cancellations, delays or changes caused by war, the threat of war, closure of airports, COVID-19, Brexit, civil strikes, industrial action or natural disaster or other events outside of our control. I strongly recommend insurance for any travel.
In order to participate in the Residential retreats, all participants must have comprehensive travel, cancellation and medical insurance in place prior to travel.

Courses
To secure a place on a course, a deposit of 20% is required. This deposit is non-refundable and non-transferable.
If you wish to cancel Training Courses within 0-7 days of the start date we are unable to give a refund of the balance payment unless there is a waiting list for the event and we can transfer your booking to another applicant. Please note, the deposit payment is not refundable or transferable in any circumstance.
If for some reason you begin a retreat or training course and cannot finish for whatever reason we will not be able to refund your fees.
In order to uphold our standards, all students will be asked to agree to a jointly agreed code with other participants, when joining a course
In order to receive your Compassionate Mindfulness Resilience Training Course certificate, you must complete the full training. You are permitted to 'catch up' one session but there is a charge if you want to do the work 1:1 with me (my standard hourly rate for one to one work £27.50 per hour).

General
We withhold the right to change prices, for services not yet paid for, without notice.
I have a strict no drugs policy. Should you attend any session, under the influence of drugs or alcohol, you would be asked to leave the sessions, course or retreat and you will not receive any refund.
You will be required to complete a simple assessment which includes personal information such as any health or emotional difficulties, so I can be mindful in my teachings. This will be kept secure and destroyed at the end of your sessions. It is your responsibility to ensure you do disclose any issues that I should be aware of, including recent bereavements, any significant trauma, mental health or physical history. It is always helpful for you to include an emergency contact and outline what, if any, circumstances, you agree to them being contacted, other than a medical emergency.
By agreeing to our terms and conditions you consent to being contacted regarding appointments and marketing. Your information will not be shared to anyone, kept secure and you can opt out at any time.
My Mindful Counsellor cannot accept liability for participant’s medical conditions which may develop during or subsequent to the course, nor loss of, or damage to personal property of participants.
In the unlikely event that My Mindful Counsellor cancels your course, retreat or session, 100% of your deposit and payments will be returned. Please note this does not apply to the aforementioned conditions highlighted in section 14.
Any photo's taken are the property of My Mindful Counsellor and may be used for promotional purposes. It is your responsibility to advise in writing if you do not want your photo taken and used in this way.
Feedback given to My Mindful Counsellor by email or on a Course or Retreat feedback form may be used to as promotional material on the My Mindful Counsellor website and and other promotional materials (without your full name). It is your responsibility to advise in writing if you do not want your feedback to be used publicly.
Extenuating Circumstances for COVID-19. The global pandemic is beyond the control of My Mindful Counsellor. We will provide courses and retreats by Zoom if there is any lockdown. The cost would remain unchanged for courses. You should claim from holiday insurance for any retreat cancelled because of a global lockdown again or yourself contracting COVID.
Confidentiality is assured. I am legally obliged to notify the police if I feel there is threat of terrorism or you are engaging in fraud. If I feel there is risk of harm to children, others, yourself or animals I would also legally and morally need to share this information with the correct authorities and/or local Crisis Team. If you disclose that you have suicidal tendencies we can agree what steps you would like me to take, that you would find most supportive.
CONDUCT IN GROUP SESSIONS - It is important to the program and the meditation sessions that participants behave in a polite and courteous manner, and at all times conduct themselves respectfully of and to others. Any action, activity or otherwise harmful practice will not be condoned and any instructor may remove and permanently ban the participant from all further future practices if the participant is aggressive or repeatedly disruptive.
LINKS TO OTHER WEBSITES - I may provide on my website, links to other websites, advertisements and information on those websites for your convenience. This does not mean anything other than I have found them useful. I take no responsibility for any of the content found on the linked websites. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice or services received in this regard.
It is your sole responsibility to ensure that these services are appropriate for you. We make no guarantees as you are responsible for your own progress. You are responsible for consulting your own medical professional prior to commencing our program. If at any time during any meditation or session you feel uncomfortable, unwell, ill or otherwise have concerns, you should immediately stop and consult a suitable medical professional. Our services are not a substitute for medical attention, examination, advice, treatment of existing conditions or diagnosis and is not intended to take the place of proper medical advice or treatment from a fully qualified medical practitioner.
I expressly reserve all copyright and trademark in all documents, information and materials on my website and I reserve the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
All our information on both the website and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and I take no responsibility for your actions, choices or decisions. By using our services, you agree that My Mindful Counsellor is not to be held liable for any decisions you make based on any of our services and any consequences, as a result, are your own. Under no circumstances can you hold My Mindful Counsellor liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by My Mindful Counsellor.

PLEASE NOTE - By booking and paying the deposit for sessions, courses or retreats, you are agreeing to the above points that constitute My Mindful Counsellor's general terms and conditions.