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Privacy Policy

Your Privacy at My Mindful Counsellor - THe 

At My Mindful Counsellor, your privacy is important. We're transparent about how we handle your personal details according to UK law. Here's a straightforward overview of what you need to know:

The Data We Collect:

  • Contact details like your name, address, email, and phone number when you reach out to us or sign up for a call back or course.

  • Any information you provide that's necessary for course registration or participation, such as health details, or emergency contacts.

  • Records of our email communications.

  • Brief, anonymised notes on one-to-one sessions.

Why and How We Use This Data:

  • To keep in touch with you, ensure your safety during courses, and give you the best service.

  • To inform you about news, events, and updates via email.

  • To manage course bookings and payments.

  • For insurance purposes, we're required to retain certain client details for 7 years or until 7 years after 18 if client is under 18.

Your Rights:

  • Consent: We'll always ask for your permission before collecting your data.

  • Access: You can ask us what personal data we have about you.

  • Data Addition: It's easy to opt into our mailing list, and just as easy to opt out.

  • The Right to be Forgotten: You can ask us to delete your personal data at any time, with some exceptions for insurance purposes.

  • Data Portability: You can request a copy of your data to use however you like

In Case of Data Breach:

  • If there's ever a security issue with your data, we'll let you know within 72 hours

Managing Your Data:

If you want to update your preferences, get a copy of your data, or ask any questions, just email us at mymindfulcounsellor@gmail.com.

Remember, you can ask us to stop contacting you or delete your information at any time (unless we need to keep it for legal reasons).

Company Contact: My Mindful Counsellor Email: mymindfulcounsellor@gmail.com

The long/full version from the ICO....

 My Mindful Counsellor customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details Email mymindfulcounsellor@gmail.com

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Health information (including dietary requirements, allergies and health conditions)

  • Records of meetings and decisions

  • Health information

 

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

  • Names and contact information

  • Customer or client accounts and records

 

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

  • Website and app user journey information

  • Records of consent, where appropriate

 

We collect or use the following information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Feedback

  • Health information

 

We collect or use the following information to comply with legal requirements:

  • Financial transaction information

  • Health and safety information

  • Session history and any brief notes of any risk with actions taken.

  • Health information

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legal obligation

  • Legitimate interest:

    • Clients who come to counselling need to know that the service offered is targeted to their situation. Therefore certain information needs to disclosed, recorded and referred to. This information needs to be held for insurance purposes.

  • Vital interests

 

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

  • Legal obligation

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

 

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent

 

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Contract

  • Legal obligation

  • Vital interests

 

Where we get personal information from

  • People directly

How long we keep information

7 years from the end of working together as a minimum and 7 years from when a child reaches 18.  This period can be extended to mitigate against the risk of damage claims in the future.

 

Who we share information with

Other organisations

  • Health care providers

  • Relevant regulatory authorities

  • Organisations we’re legally obliged to share personal information with

  • Publicly on our website, social media or other marketing and information media (where appropriate)

  • Other relevant third parties:

    • For example insurance providers or occupational health may request to know sessions attended. A GP may be contacted where there are serious risk of harm, as per the client contract.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

15 May 2024

 

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